Reception

Dilawri Overview

 

Join Canada’s Largest Automotive Group 

 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

 

Discover how you can build your career with Dilawri

 

Position Overview 

 

The Receptionist serves as the first point of contact for customers, delivering a professional and welcoming experience both in person and over the phone. This role is responsible for managing incoming calls, greeting and directing visitors, and providing general dealership information.

 

In addition to front-line customer service, the Receptionist supports administrative functions, including maintaining the customer lounge, assisting with dealer trade coordination, and reviewing deliveries in CDK and One-Eighty systems.

 

The ideal candidate is organized, detail-oriented, and personable, with strong communication skills and the ability to multitask in a fast-paced, team-oriented environment while providing exceptional customer service.

 

 

Primary Duties and Responsibilities 

·       Responsible for answering and directing all incoming phone calls in a professional and courteous manner. Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department.

·      Greets and assists customers arriving at the dealership.

·      Welcome customers visiting the Dealership showroom and inquire as to the purpose of their visit

·      Maintains the cleanliness of the customer waiting lounge and ensures it is well stocked.

·      Participate in dealer trade; prepare information for pick-up and collect receipts/payments

·      Reviews deliveries in CDK and One-Eighty program

·      Participate in administrative tasks

 

 

Qualifications Required 

•  Demonstrated excellent telephone demeanor and ability to accurately record messages and information
• Excellent oral and written communication skills
• Demonstrated pleasant, friendly manner
• Organizational ability and attention to detail
• Ability to take ownership of problems with a positive attitude and bring them to completion
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Ability to work in a team environment to achieve common goals
• Two (2) years of reception experience, or equivalent
• Dealership experience preferred
• One-Eighty or customer relationship management system experience preferred
• Must be able to work full-time

 

 

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

 

• Discounted employee vehicle purchase program 

• Job-specific coaching & training programs 

• Comprehensive health & dental plans 

• Employee wellness & assistance programs 

• Employee social events 

 

Build your career with a team that is driven by excellence, integrity and innovation.   

 

Discover Dilawri.