BDC Appointment Coordinator

REV UP YOUR CAREER with Dilawri Group

Our team is expanding!

Dilawri Group is now actively searching for an Appointment Coordinator to join our team. This position will be a full time role.  

ABOUT US

Dilawri Group of Companies represents 72 dealerships nationwide with 8 dealerships and the Dilawri Collision Centre in Regina! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

ABOUT THE ROLE

• Responsible for appointment coordination for multiple dealerships insuring timely customer contact, service prospecting an d assisting incoming service customers.

• Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.

• This role provides multiple levels of customer follow-up through several call types and software applications.

• 70+ Service calls are required per day.

ABOUT YOU

• Excel at customer service and enjoy contacting and assisting customers on the telephone. 

• Clear and pleasant voice quality is required for telephone communication.

• Attention to detail to ensure all customer requests and information is correctly entered.

• Ability to learn multiple software applications.

• Focus on exceptional customer service

Give us the right attitude, we’ll give you the rest

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you.  We invite you to submit your resume, in confidence, for our review and consideration. We thank you for your interest in a career with Dilawri Group of Companies! For more information, please visit our website at www.dilawri.ca.